Q: I don't know what my login information is. How can I find out?
A: If you have not received a username and password for this site, and believe your relationship with The Timberland Company entitles you to one, please send us an email at: firstname.lastname@example.org. You may also contact your Account Executive, or call Customer Service at the number below.
Q: I have login information, but I'm still having trouble logging in. Why? A: Here are some username and password hints to remember:
Q: I clicked Forgot Password and entered my email address, but I was told to call my customer service representative for help. Why?
A: If you have a single email address associated to more than one username, you will have to contact us directly to receive your login information. Do this by sending an email to email@example.com or by calling Customer Service at the number below.
Q: I clicked Forgot Password and entered my email address, but I have not received an email with my new password yet. How long should I wait?
A: You should receive an email within 15 minutes of clicking Submit. If you have not, make sure that the email wasn't blocked or filtered by any spam filters you have on your email account. If you still have not received an email, please contact us directly by emailing firstname.lastname@example.org or by calling Customer Service at the number below.
Q: I see a "Site Error" immediately after logging in, but my username and password are correct. What can I do?
A: Sometimes there was an error with your previous session on the B2B, and you need to clear this error. To do so, force your browser to log out by going to http://vendor.timberland.com/logout.do
For additional help, please send an email to email@example.com. Or contact your Timberland Customer Service Representative, your Account Executive, or the Timberland Customer Service line at (US inquiries) 1-800-258-0855 during the following hours: Monday-Friday 8:00 AM - 5:30 PM EST; Friday 8:00 - 5:00 PM EST. (Canada inquiries) 1-866-943-7335 Monday-Friday 8:30am-5pm Eastern
Thank you for your business with Timberland LLC.
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